Returns and Exchanges

Returns

We accept returns within 20 days of delivery. Items must be unused, unworn, and returned with all original tags, bags, and packaging. Pierced jewelry cannot be returned or exchanged unless defective.

To initiate a return, please contact us at returns@paxparis.com. Once approved, ship the item back to us with the original receipt or packing slip. We do not cover return shipping costs; customers are responsible for return postage.

Please allow 7 business days after we receive your return for processing. Refunds will be issued to the original payment method. Return approval is at the discretion of our team.

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Exchanges

To exchange an item, contact us with your request. Once approved, return the original item and place a new order for the replacement.

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Final Sale

Sale items, discounted merchandise (10% or more), and personalized or altered items are considered Final Sale and cannot be returned or exchanged.