Customer Service
Contact Us:
You can reach our customer service team via our website contact forms or by writing to mr@paxparis.com
Our customer service representatives are available Monday through Friday, from 9:00 AM to 5:00 PM (Pacific Time). We strive to respond to all inquiries promptly, typically within 48 hours.
Frequently Asked Questions (FAQs):
Before contacting us, you may find the answer to your question in our Frequently Asked Questions section. Here are some common topics covered:
- Ordering: Information about placing orders, order status, and tracking shipments.
- Payments: Details about accepted payment methods, currency, and billing.
- Shipping: Shipping options, delivery times, and international shipping.
- Returns & Exchanges: Our return policy, how to initiate a return or exchange, and refund processing.
- Product Information: Details about our products, materials used, sizing, and care instructions.
Feedback:
We value your feedback and strive to continuously improve our products and services. If you have any suggestions, comments, or feedback about your experience with us, please let us know. Your input helps us better serve you and our community of customers.
Privacy & Security:
Your privacy and security are important to us. Rest assured that any information you provide to us is handled securely and in accordance with our Privacy Notice. If you have any concerns about privacy or security, please don't hesitate to contact us.