Returns and Exchanges

Returns

We hope you will love the items that you order from us but if something isn’t quite right, you have up to fifteen (15) days from the purchase date to return your item(s) for a full refund to the original payment method for the order.

All items must be unused and unworn with original tags, bags and packaging included. All items must be returned with the original packing note and receipt.

For hygiene reasons pierced jewelry cannot be returned or exchanged unless there is a product defect. 

We do not accept price adjustments.

Please allow 7 business days from the time we receive your return for it to be processed.  Once we have processed the return, you will receive a return confirmation email.

Return approval is at the discretion of our operations team and PAXPARIS reserves the right to deny any return that does not comply with our policy. Denied returns will be shipped back to the customer.

Exchanges

If you would like to exchange your online purchase, please write to us with the intent of exchange indicating which item you would like to exchange for. Once approved, return the item you wish to exchange and place a new order on our site.

Final Sale Policy

Because most of our collections are one-of-a-kind and/or limited edition, items purchased as "SALE," "CLEARANCE" or "FINAL SALE" are not eligible for return, exchange or credit without exception and merchandise is sold as is.

Any merchandise purchased at a discount of 10% off or more, is deemed Final Sale and may not be returned for refund. 

All personalized or altered items are considered Final Sale and cannot be returned.